Support

We're always here to help - whether it's a bug or a feature you want to see. Check the list of known bugs first and if you don't see your issue there, send in a message (below)!

Known Bugs (status update)

Here are a list of bugs we're aware of including their current status (e.g. whether we're working on it or not). If a bug is indicated as solved despite the problem still arising or if you cannot see your problem on the list, send us a message now.

Notifications Appearing Twice
On some devices, you may receive two notifications for the same prayer time, each prayer time. If this happens, please navigate to the settings page in-app and turn the notifications on and off.
FIX IN PROGRESS
SOLVED
NEW ISSUE IDENTIFIED
Magnetic Interference with Qibla
Phone cases, especially those containing magnetic elements, may interfere with your phone's compass, potentially resulting in incorrect qibla directions. We're working on a way to detect compass inaccuracy, but in the meantime, if you're concerned that you are not seeing the correct direction please terminate the app and restart. If this does not solve it, please uninstall and reinstall the app.
FIX IN PROGRESS
SOLVED
NEW ISSUE IDENTIFIED
Issues with the iOS Widget
For some users, issues with the widget on iOS may arise, such as the text overlapping, or the text not updating. If this arises, please remove the widget and place it back on your home screen.
FIX IN PROGRESS
SOLVED
NEW ISSUE IDENTIFIED
Android Notifications - White/Grey Square
On some Android devices, rather than the Pillars logo appearing on the notification bar, there is a white or grey box. This has been identified, and we're working on a fix for a future update inshaAllah!
FIX IN PROGRESS
SOLVED
NEW ISSUE IDENTIFIED
Android Notifications - White/Grey Square
On some Android devices, rather than the Pillars logo appearing on the notification bar, there is a white or grey box. This has been identified, and we're working on a fix for a future update inshaAllah!
FIX IN PROGRESS
SOLVED
NEW ISSUE IDENTIFIED

Send us feedback or report a bug

This is a community-based app built to accommodate the needs of our Ummah. Therefore, we're always keen to get feedback; whether it's technical fixes or features you'd like to see, send us a message!
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OR contact support at salaam@thepillarsapp.com